Returns Policy

If you are dissatisfied with the products you have purchased on our website, we will be happy to refund you the paid price or to send you another replacement product. If you wish to change the purchased product with a different model, please indicate in the package you are going to return the code number of the new model together with a copy of the receipt of your online order . Please also include the telephone number you are available at during business hours and indicate any address changes to which the shipment has to be sent (in case there are any).

We will accept the return of any item purchased on our website provided that:
– has not been altered or damaged in any way;
– the receipt of the online order is included;
– is returned within 15 days of receipt of the order.
If you wish to make changes, please contact us at
The shipment in case of “return” will be your responsibility.

If you have received a damaged or defective item, please contact our Customer Service/Returns to this following e-mail address:
We will provide a full refund or free replacement once the damaged goods are received.
Please send all returns to the following address:
Diffusione Orologi srl
Interporto Campano LOTTO D.315/316
80035 NOLA (NA)

For your safety, please use UPS or an insured shipping agent to ship the items to be returned.

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